Frequently Asked Questions

Do I need a prescription from my doctor?

No. Anyone can seek physical therapy without a prescription. If you are covered by insurance, the vast majority of insurances do not require a prescription EXCEPT Medicare. Therefore, the PT can begin treatment immediately. In the event your PT determines you do need to seek a physician’s advice, we can refer you.

My doctor gave me a prescription for another clinic, can I still come to BIA?

You are able to wherever you choose for your physical therapy, even if the prescription is for another facility.

Do you take my insurance?

We are in network with BCBS, Cigna, Medicare, United Healthcare, Tricare, and others. We like to take the mystery out of your benefits by taking your insurance information and finding out what your responsibility will be. If we do not take your plan, very often people will choose to pay our cash price because there is more value in our service. We treat only one patient per hour and only employ licensed PT’s, you get much more value out of each visit.

How much is a PT visit if I want to pay cash?

Our cash price is $100 for an evaluation and $75 for an hour treatment. However, many choose to come to us and pay cash when necessary because there is more value in our service. We see only you during that hour and you are always with a licensed PT.

How long is the appointment?

Evaluation is one hour and a treatment session is 40 minutes- both with a licensed PT.

How many days per week? How long will I be coming?

Most people start with two sessions per week but occasionally we recommend three. Depending on your specific problem the sessions can diminish in frequency once momentum is gained. Your treatment frequency is determined together by you and your PT based on your needs and goals. If you require primarily exercise/functional movement progression you may not require as many visits per week. If you would like a specific answer based on your case, “click here” and we will have a PT give you a call.

What Do I Wear?

It is best to wear the same thing you would wear if you were going to the gym. Athletic shoes are required. If we are working on your shoulder, a tank top is great. If it is your knee, shorts work well. In general, something comfortable and loose fitting. If you are in the pool, a swimsuit and pool shoes are good.

What should I bring with me on my first appointment?

Bring your insurance card, medication list, completed new patient forms (link), and anything you believe is important. For example, if you are having foot pain, it would be a good idea to bring your any shoes that you wear often.

What is a PT Aide?

An aide is anyone who does not have a license to perform physical therapy but may have been trained in perform treatments. There is not an educational requirement to become a PT aide. Back in Action does not employ aides – you will not be passed off.

What is a PT Assistant?

A PT assistant has a license to perform PT treatments but not to evaluate, discharge, or make major adjustments to treatment plans.

Do you use PT aides or PT assistants?

No, we only employ licensed physical therapists with not only their masters or doctoral degree but also our PT’s have advanced training in the most cutting edge and effective treatments available like dry needle and SFMA. We believe this is important to the faced paced environment of orthopedics.

Do I have to be a member of ClubWorx to come to BIA in Fuquay?


Explain what is going to happen in PT?

Some people are nervous about attending PT the first time especially following a surgery. Your PT will talk to you about your situation, your goals, and a medical history. We will put you through an exam including looking at your movement and perform tests to determine what deficits or weak links are contributing to the problem. Then a treatment program will be established using manual therapy techniques and/or functional exercise strategies to get you back to what you love to do. Ultimately we want you to understand what is going on with your body so you can be better and get back to the things you love.

Do you have a private room?


What is the level of education? Years of experience?

The majority of our PT’s have their doctorate degree. Two of our therapists have the board certification in the specialty of sports (link to KN) and orthopedics (link to KB).

Can I talk to a PT before I book an appointment?

YES. Please contact us via our Contact page.

What if I am not sure if PT is for me, can I come in for a free consultation?

We offer a free injury clinic every week. Contact us for more details.

Do your therapists use hands on manual treatment techniques or exercise?

Yes, both. We believe in order to get the best results from PT, a combination of manual therapy techniques and exercise training/functional movement training is the most effective. The manual component can get your pain better much quicker than exercise alone. The exercise component is more effective at keeping you pain free in the long term.

I am pretty active, will I be given things to do on my own?

Absolutely. All active people experience the occasional nagging ache or pain or perhaps want to avoid injury in the future. Our brand of PT does an exceptional job of managing young athletes to master athletes. If you have a goal and want a little support …. we are here for you. For example, we have a marathon contingent which will come several times during their training to keep them in tip top shape to attain their goal.

My pain just started, how long should I wait before trying PT?

Not too long. The quicker you get in the quicker you get out.

How quickly can I be seen?

We can generally schedule you within a few days if you are flexible. We are usually on a waiting list but we can put you “on call” in case there is a cancellation to get you in as quickly as possible.

I am just stiff, is PT good for that? What about arthritis?

This is a great thing to treat early so pain does not develop. Many people think arthritis is always painful. However, we can typically improve your mobility and strength and get you back to the things you love pretty quickly.

I am an athlete and my pain goes away when I rest but when I start playing, it all comes back. What is the problem?

Well, we would need to take a look BUT in general….rest alone is not sufficient. For example, if your knee hurts because you have increased your activity. Even though it is your knee that hurts, the problem could be lack of ankle or hip mobility that is causing your knee to hurt. Rest will hopefully make the pain get better however the problem in the hip has not been solved, therefore your pain returns when you return to sport. Our therapists are trained in the SFMA (link) which does a great job with identifying the problem.

Who is physical therapy NOT right for?

From jaw pain to toe pain…most people can be helped by PT. If you want to talk to a PT to see if we can help you contact us today.